Dashboards you can trust
Your numbers in one place, up to date, read the same way by everyone.
Illustrative example
Business analyst · Québec
Your quotes, reports, software, processes and data, finally in step with the way you work.
I'm Thais Fontes, a business analyst. I help small and mid-sized businesses in Québec see their processes clearly, get their software talking to each other, and get reports they can trust. Less double entry, fewer spreadsheets that disagree, more time for the real work.
- Québec businesses
- Bank of hours or project
- French, English, Portuguese
Analyze Optimize Deliver value
My tools
- Power BI
- Microsoft 365
- Google Workspace
- ServiceNow
- Snowflake
- GoFreight
- REST APIs
- Linear
Services
What I do for you
I start from your operations, not from the technology. Tools come later, once we know exactly what they need to fix.
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01
Business and process analysis
I document how work really flows through your business, from the first call to the invoice. We find the double entry, the bottlenecks and the steps nobody dares to question.
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02
Systems integration
Your applications should talk to each other. I connect it through APIs, connectors or scheduled data feeds, so information entered once shows up everywhere it needs to be.
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03
Reporting and data
Power BI dashboards built on reliable data, with indicators your teams understand and actually use.
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04
Custom tools and automation
When no software does exactly what you need, I build it: quoting and pricing systems, small internal apps, automations. AI is part of the toolbox when it solves a real problem, for example reading documents or sorting emails.
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05
Ongoing support
A monthly bank of hours so you have an analyst within reach: small improvements, support for your teams, follow-up on projects and software vendors.
Not sure where to start?
That's normal. A short assessment helps you see clearly before investing in anything.
My approach
Analyze, optimize, deliver value.
Three steps, always in that order.
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01
Analyze
I listen to the people doing the work and map the real process, not the one in the manual. The emails, the spreadsheet in three versions, the sticky notes, the same information typed twice: it all goes on the table.
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02
Optimize
Together we pick what brings value first. One source of information, clear steps, and we remove what wastes time. No need to rebuild everything at once.
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03
Deliver value
I build in small steps, tested with your teams: integrations, tools, reports. Then I document everything (standard operating procedures, training) so the know-how stays with you.
- Plain language, no jargon
- Documentation that stays after I leave
- In French or English, whatever suits your team
What I deliver
Real tools your teams actually use.
Clear, documented tools your teams actually adopt, and that stay with you.
Clear procedures (SOPs)
Know-how that is written down, current and easy to follow. It stays with you, even when someone leaves.
Illustrative example
Simpler processes
From a tangle to a clear path, where every piece of information is entered only once.
Illustrative example
Work
A few recent engagements
Real situations, described plainly.
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A quoting system connected to the freight management software
- The need
- One path for every quote, from request to sent, with current rates and data that flows into freight management.
- What I did
- I designed the new quotation system (requests in, rates, quote out), connected it to their freight management software, GoFreight, through its API, and built the Power BI reporting for the air department.
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A data bridge between the forwarder and its customers' systems
- The need
- Some of the forwarder's customers wanted shipment updates delivered straight into their own systems, such as ServiceNow or Snowflake.
- The approach
- One central hub, with one connector per customer. Each customer only receives their own data, and the forwarder's master API key is never shared.
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Clear ways of working and software that talks
- The need
- Bring order to how work gets done and cut double entry between the field and accounting.
- What I did
- I mapped the processes, set up task and meeting management, wrote the standard operating procedures (SOPs), and connected the field-service software to the accounting software.
Illustrative photo
Out of respect for my clients, their names are not published.
An easy first step
Is a process costing you time every week?
Describe the situation in a few lines. We talk for 30 minutes, free of charge, and you leave with concrete next steps.
Engagements
Three ways to work together
We pick the format that fits your need, and we can switch along the way.
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Start here
Assessment
A short, paid diagnostic
I meet your team, look at your processes and tools, then hand you a written report with prioritized recommendations. You decide what comes next.
- A picture of where things stand
- A clear list of priorities
- No commitment for what follows
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Project
A clear goal, a defined scope
A new quoting system, an integration between two applications, a dashboard. We agree on deliverables and timeline before we start.
- Written scope and deliverables
- Delivered in steps
- Documentation included
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Monthly bank of hours
An analyst available every month
A set number of hours reserved each month, used as you need them: ongoing improvements, new reports, support for your teams.
- Hours reserved for you
- Clear tracking of hours used
- Priorities reviewed with you
Pricing depends on scope. Write to me and I will send you a clear proposal.
Why me
Hi, I'm Thais.
I learned the trade in international freight forwarding, between quotes, operations and shipment data. I saw up close what it costs when tools don't talk to each other.
That's where I became a business analyst. I do the analysis, and I also build the tools myself: quoting systems, integrations between software, dashboards, small apps. I've also worked with service companies in HVAC and construction.
I explain things simply, I document what I do, and your teams stay independent. I work in French, English and Portuguese, from Québec.
- Operations firstFreight, logistics and service companies
- From analysis to working toolQuoting, integrations, reports, apps
- 3working languages: FR, EN, PT
First contact
What happens when you write to me.
Three simple steps. You always know what to expect.
- 01
I reply within one business day
I read your message and suggest a time to talk.
- 02
A free 30-minute call
You walk me through the situation. I ask my questions and tell you whether I can help, and how.
- 03
A clear written proposal
Scope, timeline and price in writing. Then you decide, at your own pace.
Write my first message
The call doesn't commit you to anything. If a diagnostic would help, I'll propose it in writing, with its price.
Contact
Let's talk about your project.
Tell me in a few lines what's slowing you down: a process, a piece of software, a report. I'll get back to you quickly, with concrete questions about your situation.
Email
thais@tfconsultancy.ca
Send an email
- Reply within one business day
- First 30-minute call, free
- In English or French
TF Consultancy
Québec, Canada